Refund policy
At EcoGreenSeed, your satisfaction is important to us. If you experience any issues with your order, we're here to help and will work with you to find an appropriate solution.
Order Cancellations
Orders may be canceled within 12 hours of purchase or before they have been processed for shipment.
Once an order has entered the fulfillment process, it may no longer be possible to cancel.
If you need to cancel an order, please contact us as soon as possible at support@ecogreenseed.com.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 7 days of delivery.
To help us resolve your request promptly, please include:
- Your order number
- A brief description of the issue
- Clear photos of the item and its packaging
After reviewing your request, we will determine the most appropriate resolution, which may include a replacement, store credit, or a refund, depending on the circumstances.
Returns
All return requests must be approved in advance.
Please contact our customer support team before returning any item. Returns sent without prior authorization may not be accepted.
If your return request is approved, we will provide detailed return instructions, including the return address and any additional steps required to complete the process.
Returned items must be unused, in their original condition, and include the original packaging unless the return is due to a damaged or defective product.
Non-Returnable Items
The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:
- Opened seed packets
- Opened or used fertilizers, soil amendments, or plant care products
- Used gardening tools or accessories
- Gift cards
- Clearance or final sale items
Change of Mind
We do not accept returns or provide refunds for:
- Change of mind
- Ordering the wrong product
- No longer wanting the item after delivery
- Products that have been opened, used, or altered after delivery
Lost Packages
If your package appears to be lost during transit, please contact us.
We will work with the shipping carrier to investigate the shipment and determine the most appropriate resolution.
Refunds
Once your request or returned item has been reviewed and approved, your refund will be processed to your original payment method.
Approved refunds are typically issued within 3–5 business days. Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.
Late or Missing Refunds
If you have not received your refund after several business days:
- Check your bank account.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you still need assistance, please contact us at:
Return Shipping
If a return is approved due to a damaged, defective, or incorrect item, we will provide appropriate instructions for resolving the issue.
For all other approved returns, customers are responsible for any applicable return shipping costs.
Original shipping charges, if any, are non-refundable unless otherwise required by applicable law.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
EcoGreenSeed
Website: https://ecogreenseed.com
Email: support@ecogreenseed.com
Consumer Rights
This Return & Refund Policy does not affect any rights you may have under applicable consumer protection laws.